Customer Service

Our Pledge & User Friendly Website

Providing first class customer service is always our goal while having an enjoyable shopping experience at HotSaucePLANET®. We are always interested in hearing what our customers think so your suggestions, comments and feedback are always welcome.

Our website has been designed to please even the most die hard of all chili heads and hot sauce aficionado's. Our product line is carefully selected and includes many unique and high quality gourmet hot sauces and fiery food gift items. We are constantly searching for new products that meet our high standards and yours. We are always updating HotSaucePLANET® with highly optimized, fast loading graphics. If you have any problems or difficulties while visiting our website, please let us know. Your feedback is always welcome and appreciated.

100% Price Match Guarantee

Since 2003 HotSaucePLANET's® primary focus has always been to offer the best quality and selection of hot sauces and chili head products at the best possible prices. HotSaucePLANET® works hard to bring you these low prices and is determined to maintain this commitment. If you find an item for a lower price from another online competitor*, we will match it 100% guaranteed! We will match 100% of that price. This is not an automated process, please email us at service@hotsauceplanet.com and a customer service representative will respond as quickly as possible before your order is processed.

* Online competitor defined: As a private or company web site, it cannot be an auction site or paid membership club. If the competitor limits quantities we reserve the right to do so as well, and if the offer is footnoted by "while supplies last", we reserve the right to confirm that the competitor still has the item(s) in stock. Our "Price Match Guarantee" does not apply to competitor's bonus offers, free offers, auction websites (eg. Ebay, Amazon), non-retail (wholesale) websites, private sales, special orders, typographical errors, clearance sales, liquidation sales, or mail-in rebate offers. "Price Match Guarantee" does not apply to non web-based stores or pickup orders.

* Is Amazon Actually Giving You the Best Price?
If you shop on Amazon under the impression that it has the best prices, then you are probably wasting a lot of money. Early adopter. Deal hacker. Penny pincher. You probably have friends like us. Listen, we love Amazon Prime. Free 2-day shipping is great and, like everyone else, we enjoyed not knowing how much it actually cost. Well, guess what? It isn’t free to move atoms from one location to another and that cost gets baked into the price you pay. Sometimes you need your order in 2 days and, in those instances, Amazon Prime is the answer. Though, the reality is that if you waited just a few more days for even half of your orders, the monthly savings would pay for your yearlong Prime subscription.

Payment Methods

We gladly accept Visa, MasterCard, Discover Card, American Express, PayPal, Amazon Payments, Apple Pay, and Google Pay. We also accept Checks and Money Orders drawn on US Banks. For our customers that are not familiar with ordering online, please use our Toll Free Number and call our customer service to place your order: 1-877-346-8837.

For mail in orders, please include a Company Check, Personal Check or U.S. Postal Money Order.

Mailing Address for Checks or Money Orders:

HotSaucePLANET®
113 North Federal Hwy
Dania, FL 33004

PayPal
We gladly accept PayPal payments.

Florida State law requires that Florida-based businesses collect sales tax (7.0%) on orders shipped only to addresses within Florida.

Returns and Exchanges

At HotSaucePLANET® your 100% satisfaction is our primary goal. If you are not happy with your hot sauce purchase we will exchange, issue a store credit, or refund your money...Guaranteed!
Please inspect your order immediately upon receiving. If by chance your HotSaucePLANET® order is delivered damaged or if there are shortages, please contact us immediately at service@hotsauceplanet.com so we can make the proper arrangements. We will work quickly to resolve any issues and file any damage claims with UPS or the applicable freight company to arrange for the damaged items to be picked up and replacements shipped or credits issued. If you are not satisfied with your hot sauce product(s) for any reason, and your order was placed within 30 days, we will gladly accept returns of product(s) and will issue credit for product(s) returned in unopened condition, less any shipping expenses. Please contact us first at service@hotsauceplanet.com so that we can make the appropriate arrangements.

Conditions of use for products that require Product Waivers & Disclaimers

Product use by customers: Purchaser of these products hereby acknowledges the risks associated with use of these products, many of which contain intense heat factors. Purchaser hereby understands and accepts the element of danger if products are misused. Furthermore, it shall be clearly understood that these products are purchased and used strictly at the purchaser's risk. Purchaser hereby releases HotSaucePLANET® from all liability and indemnifies and holds harmless HotSaucePLANET® with respect to any claims of damages or injuries resulting from the use, consumption, ingestion, and/or contact with respect to these products. If this product is given as a gift the purchaser will be responsible for making the recipient fully aware of the potential danger if handled improperly, or directly consumed.